Privacy policy

 

Creating comprehensive and clear return and privacy policies for your online bikini brand is essential for building trust with your customers and ensuring smooth operations. Here are some important points to include:Contact Information:
  • For any questions or concerns, please contact our customer service at rvsbl@franquelli.com or call us at (41) 782076006
  1. Contact Information:
  • Mailing Address: Kvarby Cabrer
Return Policy
  1. Eligibility for Returns:
  • Items must be unworn, unwashed, and with all tags attached.
  • Returns must be initiated within 30 days of the purchase date.
  • Final sale items and customised products are not eligible for returns
  • For sanitary reasons, bikini bottoms cannot be returned or exchanged
  1. Return Process:
  • Contact our customer service at rvsbl@franquelli.com to initiate a return.
  • Fill out the return form provided by our team.
  • Package the item securely and include the return form. item need to be unfolded
  • Ship the item to the address provided by customer service
  1. Refunds and Exchanges:
  • Refunds will be processed within 7 days of receiving the returned item.
  • Customers can choose a refund to the original payment method, store credit, or an exchange for a different size/color.
  1. Shipping Costs:
  • Customers are responsible for the cost of return shipping unless the item is damaged or defective.
  • We offer free returns within 30 days of purchase for items that are damaged or defective.
  • We do not apply any restocking fees for returned items.
  • No restocking fees will be applied.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, contact us immediately at rvsbl@franquelli.com with photos of the damage.
  • We will send a replacement or issue a full refund as per your preference.
Send a Replacement: If the item is in stock, we will send you a replacement at no additional cost to you.
Issue a Full Refund: If a replacement is not available, we will issue a full refund to your original payment method.
In either case, please reach out to us within 14 days of receiving the item to ensure prompt resolution.
  1. Contact Information:
  • Mailing Address: Kvarby Cabrera, Hammerstrasse 10, 5th floor, 8008 Zurich, Switzerland
Privacy Policy
  1. Policy Changes:
We may update our privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will notify our customers by:
  1. Email Notification: We will send an email to the address associated with your account to inform you of any significant changes to our privacy policy.
  2. Website Update: We will post the updated privacy policy on our website and update the “Last Updated” date at the top of this policy.
We encourage you to review our privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.
  • For any questions or concerns about our privacy policy, please contact us at:
  • Email: rvsbl@franquelli.com
  • Mailing Address: Kvarby Cabrera, Hammerstrasse 10, 5th floor, 8008 Zurich, Switzerland
Information Collection:
  • We collect personal information such as name, address, email, and payment details during account creation and order placement.
Use of Information:
  • We use this information to process orders, improve our services, and send marketing communications (with customer consent).
  • Information may be shared with third-party service providers like payment processors and shipping companies.
Data Protection:
  • We use encryption and secure servers to protect your personal information.
  • We comply with GDPR and CCPA regulations.
Customer Rights:
  • You have the right to access, correct, or delete your personal data.
  • To exercise these rights, contact us at rvsbl@franquelli.com
Cookies and Tracking:
  • Our website uses cookies to enhance user experience and for analytical purposes.
  • You can manage or disable cookies through your browser settings.
Policy Changes:
  • We will notify customers of any changes to this policy via email and an update on our website.
Contact Information:
  • For privacy-related inquiries, please contact us at rvsbl@franquelli.com or mail us at Hammerstrasse 10, 5th floor, 8008 Zurich, Switzerland.
Contact Information:
  • For any questions or concerns, please contact our customer service at rvsbl@franquelli.com or call us at (41) 782076006
  1. Contact Information:
  • Mailing Address: Kvarby Cabrer